Privacy Policy

At Hortiena, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.hortiena.online.

1. Information We Collect

We may collect the following types of information when you visit our website:

Personal Information: When you contact us through our contact form, subscribe to our newsletter, or communicate with us by email, we may collect your name, email address, phone number, and any message content you provide.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type and version, pages visited, time spent on pages, and referring URLs. This data is collected through standard web server logs and analytics tools.

Cookies: Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you newsletters and garden tips you've subscribed to
• To improve our website content and user experience
• To analyze website traffic and understand how visitors use our site
• To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website (such as email service providers and analytics platforms). These parties are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us recognize your browser and remember certain information. We use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can disable cookies in your browser settings, although this may affect some functionality of our website.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Contact form submissions are retained for up to 2 years. Newsletter subscriptions are retained until you unsubscribe.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time
• The right to data portability

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. The "Last Updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: